The owner of filamentarno.eu (hereafter Online Shop) is OÜ Artdoselab (registry code 14738525), located in Tallinn, Punane 16, 13619 Harju County.
Validity of the sales contract, product and price information
All payments shall be made in EURO
The terms of sale apply to purchases of goods from the Web Store.
The prices of the products sold in the online store are indicated with the products. The delivery fee is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee will be shown to the buyer when placing the order.
Product information is available in the Online Store directly at the item.
Ordering
To place an order, you need to add the desired products to the shopping cart. To place an order, fill in the required fields and choose the appropriate delivery method. The amount of the charge will then be displayed, which can be paid via bank link or other payment solution.
The Agreement shall enter into force upon receipt of the amount due into the bank account of the Online Shop.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer shall be informed at the earliest opportunity and the money paid (incl. Delivery costs) shall be refunded immediately, but not later than within 14 days of dispatch.
Shipping
The goods are shipped to the following countries: Estonia
The cost of shipping the goods is borne by the buyer and the corresponding price information is displayed next to the shipping method.
Domestic shipments generally arrive at the destination specified by the buyer within 3-7 business days of the entry into force of the contract of sale.
In exceptional cases, delivery may take place up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded within the e-shop within 14 days [depending on the products, the buyer may not have the right to withdraw, in which case the corresponding products and services must be listed and meet the conditions listed in § 53 lg-s 4].
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered merchandise may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the merchandise as permitted for testing at the physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or if they show signs of use or wear, the Web Store shall have the right to reduce the refundable amount in proportion to the value of the goods.
To return the item, you must send us withdrawal in free format via email to filamentarno.info@gmail.com no later than 14 days after receiving the item.
The cost of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to the order (eg, a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has delivered the goods to the carrier within the said period.
Upon receipt of the returned goods, the Online Shop shall refund to the Purchaser any fees received from the Purchaser under the Agreement immediately, but not later than 14 days after receipt of the application for withdrawal.
The online shop may refuse to refund until the item that is the subject of the contract has been returned or the buyer has provided proof that it has been returned, whichever is earlier.
If the buyer has explicitly opted for a delivery method other than the cheapest standard delivery method offered by the Web Store, the Web Store does not have to reimburse the consumer for any expense exceeding the standard delivery method.
The online shop has the right to withdraw from the sale and to reclaim the goods from the buyer if the price of the goods is erroneously indicated below the market price.
Claiming right
The Webshop shall be liable for any lack of conformity or defect in the goods sold to the Purchaser, which existed at the time of delivery of the item and which occurs within a period of up to one month from the date of delivery to the Purchaser. It is the Web Store’s responsibility to rebut this assumption.
The buyer has the right to contact the web shop within two months at the latest if the defect occurs, by sending an email to filamentarno.info@gmail.com.
The web shop is not responsible for any defects that occur after delivery of the goods to the buyer.
If the item purchased from the Web Store has defects for which the Web Store is responsible, repairs or replaces the defective item.If the item cannot be repaired or replaced, the Web Store shall refund to the Purchaser all charges incurred in the contract of sale.
The online shop responds to a consumer complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Web Store uses the personal information (including name, phone number, address, e-mail address, bank details) entered by the buyer only for processing the order and sending the goods to the buyer.
The web shop will only send newsletters and offers to the buyer’s email address if the buyer has requested to do so by entering an email address on the website and announcing their wish to receive direct mail notifications.
Buyers may opt out of offers and newsletters sent to them by email at any time by notifying us via email or following the instructions in the email containing the offers.
Terms of Use
In an online store you can buy goods by choosing the right product and adding the product to the shopping cart. The product cannot be purchased if it is marked with “There is no more inventory for this variant, but other options are available.” If you are interested in an item that is not available at this time, we recommend contacting us at filamentarno.info@gmail.com to receive information about the arrival of the goods or to submit a special order.Photographs of goods are of illustrative significance.The price and availability of the goods may vary.
The prices applicable to the purchaser are those applicable to the order. If it is not possible to fill in the order, the Internet store will contact the purchaser and return the money. The Internet store reserves the right to refuse a transaction if the price was marked wrong (technical problem, error, etc.). In this case, the money is returned to the client.If the buyer has a valid promo code, it pays to click on the link “Add to cart “, enter the promotional code in the cell “Coupon” and press “OK “. The system will show you a new discount price.The buyer chooses the method and place of delivery (Smartpost, Omniva). Delivery charges are added to the price of the item.You can pay for the goods through a bank link or by transfer. If the goods are not paid for within two days, the Internet store has the right to cancel the order.The online store partner and the intermediary of payments (Bank link payments and card payments) are the Maksekeskus AS. The buyer bears the responsibility for the correctness of the data. The seller is not responsible for the consequences caused due to improperly reported data.The goods are delivered to the purchaser within 2-10 working days.If you wish to purchase the goods as a company, filling in the basket “name or company name “, enter the company name, and in the “Last Name ” box, enter the name of the natural person with whom you can contact.The buyer has the right to inform the Internet store of the wish to withdraw from the purchase within 14 days.
The returned goods must be in the original set, in the original package and must not be used. The purchaser shall return the goods and cover transport costs. The goods must be returned to www.games4all.ee at Marati 3, Tallinn. By returning the goods, please send us an email at filamentarno.info@gmail.com: The item to be returned, the invoice number, the bank account number where the money must be returned. The money will be refunded no longer than within 14 days of returning the goods.
Solving arguments
If the buyer has any claims regarding the Web Store, they should be sent by e-mail to filamentarno.info@gmail.com.
If the Buyer and the Web Store are unable to resolve the dispute by agreement, the Buyer may refer the matter to the Consumer Disputes Committee. The procedural conditions can be found and the application can be made here. The Consumer Disputes Committee is competent to resolve any disputes arising from the contract between the buyer and the Web Store. The consideration of the buyer’s complaint by the Commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.